• Custom solutions that fit seamlessly with your operations.
  • Remote Helpdesk Support - Quick and effective customer support and increase customer satisfaction due to quick response time.
  • Create a unique identity on the web with your own domain name.

How does online support work?

  1. CONNECT WITH AN AGENT All you need is an internet connection. Click 'GET SUPPORT '. You will be required to provide some basic contact information and a brief detail of your problem.
  2. GET DIAGNOSED An agent will call you ASAP to ask you a few questions and diagnose your issue to make sure it's something they can fix.
  3. PROVIDE PAYMENT We accept all major credit cards through PAYPAL.
  4. RELAX  with your permission an agent will take charge of your computer and resolve any issues. 100%  Satisfaction Guaranteed!

Subscription Plans

Windows Upgrade Assessment

Although most new computers will run on the latest Windows OS, you can encounter some issues with certain hardware and software not functioning with the new OS. Our support team will check if your PC has those issues and make the necessary recommendati

Software Installation

Determine computer compatibility for the install or repair and configure 1 software title Performance of necessary software updates Creation of desktop, start menu and quick launch bar access shortcuts Software NOT included.

Computer Tune-up

Optimize start-up and shutdown, install Windows updates, cleanup quick launch and task-bar and create program shortcuts Enable security functions including anti-phishing and pop-up blocking activation in Internet Explorer Removal of unwanted progra

Wireless Network Setup

We can configure your two computers and connect your printer to be shared over the network!

Virus and spyware removal

Repair OS issues including the cause of crashes Reduce lockups or unusual PC slowness Remove virus/spyware/malware.          

Data Backup

Make a backup of your data to an external hard drive or other media.              

Email Setup

Connection of one existing and active email account to a computer or mobile phone Must have all necessary passwords available Working high speed internet connection required Extra $15 - Troubleshooting for an existing email account (Includes repair, co

* Unlimited Online PC Support - refers to support for a single PC and specific issues outlined above. If DirectDES determines that any customer is abusing or otherwise using the service illegally, demanding support for different PCs, customer will be notified and Direct DES has full rights to restrict or terminate customer's access to the service. If Direct DES determines a customer is using our service for illegal or inappropriate activities, this may cause the cancellation of subscription