DES realize the need for your servers to be running 100% of the time as well as being updated with the most current software. It is our job to manage your servers 24 hours a day, 7 days a week, 365 days a year. Managing servers can be a difficult and time consuming task, even for the most experienced technician. In addition, not everyone is capable of fixing and monitoring their servers all hours of the day.
The DES Solution
Our office and highly trained technicians are based in the USA and is ready to be at your service. We guarantee the highest quality service at the lowest prices possible. If you are not completely satisfied with our service within the first 30 days of your signup for any reason at all, you will be given a full refund. If you find any competitor offering the same service for a lower price, we will match their price, guaranteed.
- How DES server management benefits you
24x7x365 (5 minute interval) Server Monitoring with Reboot
If your server is down, we will follow your instructions to reboot.
Our response time on reboots is Guaranteed within 15 minutes!
- Monitoring Stats
Access your monitoring stats online, in addition to our weekly uptime reports e-mailed to you!
- Within 5 Hour Response Time Guarantee for Support Tickets
Statistically, most tickets are responded to in less than 1 hour.
- Within 24 Hour Resolution Time Guarantee for Support Tickets
Statistically, most tickets are completely resolved in less than 3 hours.
- Backend Server Software Support and Upgrades
Kernel, Apache, PHP, MySQL, Perl, FTP, etc...
- System Security, Optimization and Hardening
Performed upon your request and as often as you would like.
- Initial Server Setup
If you have a new server, we'll setup and configure the server completely from scratch to get the server ready for your use!
- Server Backup Restoration
If your server requires a restore, we'll restore all of your backups returning your server back to normal.
- Disaster Recovery & Hack Recovery
If your server is crashed or hacked, we will determine the cause and rebuild your system from backups.
- Server Migration
If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server.